How an online telehealth consultation actually works, who is on the other end, what it costs, what happens to your information, and where the limits are.
You answer a structured health questionnaire on the partner's encrypted platform. That questionnaire is the appointment: the answers are what decide whether a clinician can safely prescribe anything for you, so it is worth taking seriously.
Depending on your state's rules and the provider, you may also be asked to complete a video visit before a prescription is written. Filling in the form costs nothing, and nothing obliges you to buy treatment if the provider decides it is not right for you.
Consultations are staffed by licensed U.S. clinicians, and a clinician can only prescribe in the states where they hold a license — which is why every intake asks where you live. You are never dealing with us medically: we do not employ, direct, or review the medical teams.
We are the introduction. The clinical relationship, the record, and every decision about your care belong to you and the provider.
Insurance is accepted but never required. Use your coverage if you have it, or pay directly if you would rather keep it out of the process — either way the price is shown to you before you commit, and a licensed clinician still decides whether treatment is appropriate.
Your payment goes to the provider, never to us. We are compensated by the provider when someone we refer decides to move forward, which is why using this website costs you nothing and why we spell that out on our affiliate disclosure page.
Your medical answers, prescriptions, and records live on the provider's HIPAA-aligned platform, and they belong to you and to that clinical team. We never receive your responses, your prescription, or your diagnosis.
This website handles only the small amount of technical data described in our privacy policy. It is not a medical record and it is not a place to send symptoms.
If a clinician decides treatment is appropriate, the prescription is filled by a licensed U.S. pharmacy and shipped to the address you give the provider. Delivery, packaging and billing are handled discreetly.
Refills, dose changes, and follow-up questions go through the provider's portal rather than through us, because they are the ones holding your medical history.
Online consultation suits routine, non-emergency care. It is not the place for anything urgent.
Call 911 or go to an emergency room for chest pain, difficulty breathing, sudden weakness, confusion, or vision changes, and for any symptom that is getting worse quickly. If you are already under a doctor's care for a condition, tell both clinicians what each one has prescribed.
Yes — with a licensed clinician, and the questionnaire is the appointment.
It is. A licensed U.S. clinician reviews your health history and decides whether treatment is appropriate before anything is prescribed. Some states and providers also require a video visit, and the intake tells you whether yours does.
The provider sets the price and shows it before you commit.
Each provider sets and displays its own pricing before you commit to anything. We do not set, collect, or receive your payment, and filling in the questionnaire itself costs nothing.
Accepted if you have it, never required. Your choice.
Yes. Insurance is accepted but never required, so you can use your coverage if you have it or pay directly if you would rather keep it out of the process. Either way the price is shown to you before you commit, and a licensed clinician decides whether treatment is appropriate.
Yes. It is regulated, and the rules follow the state you live in.
Telehealth is an established, regulated way to receive care in the U.S. Individual states set their own rules, and a clinician may only prescribe in states where they hold a license, which is why every intake asks where you live.
The provider's clinical team, on their HIPAA-aligned platform.
Your answers, prescription, and records live on the provider's HIPAA-aligned platform and belong to you and that clinical team. We never receive your medical information at any point.
They tell you directly, and you owe nothing.
They will tell you plainly and explain why. Nothing you submit obligates you to buy treatment, and you are free to take their feedback to your own doctor.
A licensed U.S. pharmacy fills it and ships it to your door.
Approved prescriptions are filled by a licensed U.S. pharmacy and delivered to the address you give the provider. Refills and any dose changes are handled through the same provider portal.
For anything urgent, or symptoms getting worse fast.
Call 911 or go to an emergency room for chest pain, difficulty breathing, sudden weakness, confusion, or vision changes, and for any symptom that is getting worse quickly. Online consultation is for routine, non-emergency care.